1. Introduction
AmpliFi Networks respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, website, or customer support.
2. Information We Collect
Personal Information: Name, phone number, email, address, and national ID (for service registration).
Usage Data: Internet usage statistics, bandwidth consumption, and service performance metrics.
Technical Data: IP address, browser type, and device identifiers.
3. How We Use Your Information
To provide and manage your internet connection and related services.
To improve our network performance and customer experience.
To send billing information, updates, and promotional offers (only where consent is given).
To comply with legal and regulatory obligations.
4. Cookies and Tracking
Our website uses cookies to enhance user experience and collect analytics data. You may disable cookies through your browser settings, but this may limit certain website functions.
5. Data Sharing and Disclosure
We do not sell or rent your data to third parties. However, we may share limited information with trusted partners and service providers (e.g., payment processors, regulatory bodies) strictly for service delivery or compliance purposes.
6. Data Security
We implement robust security measures, including encryption and secure access controls, to protect your data against unauthorized access, loss, or misuse.
7. Your Rights
Access your personal data and request corrections if inaccurate.
Request deletion of your data where legally permissible.
Withdraw consent for marketing communications at any time.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Policy Updates
We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated revision date. Continued use of our services after updates indicates acceptance.
10. Contact Us
For any privacy-related inquiries or requests, contact us at:
info@amplifi.co.ke
+254 742 908950
3rd Floor Room 5, Spur Mall, Nairobi